Is Your B2B e-Commerce Platform Outdated?
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How would you describe your current e-commerce platform?
We have no e-commerce capabilities
We have an e-commerce platform, but it’s very basic and doesn’t provide a full experience across all our products / services
We have an e-commerce platform, but it sits in a silo and doesn’t talk to other tools in our business
We have an e-commerce platform, but we’re looking to improve it
What type of feedback have you received from internal or external users regarding your current e-commerce tools?
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No feedback
Some feedback that is mostly negative
Some feedback that is mostly positive
A lot of feedback that is mostly negative
A lot of feedback that is mostly positive
A lot of mixed feedback
Have your customers expressed an interest in purchasing your products/services online?
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We're not sure
Our customers have not expressed any interest in e-commerce
Some customers have expressed interest, but it is not a major priority
A significant number of customers are requesting e-commerce options
Our customers have expressed a strong desire for an e-commerce platform
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Customers Total
Does your company currently sell products or services outside of your domestic market?
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Yes, we sell in multiple international markets
Yes, we sell in one or two international markets
No, we only sell domestically
How important is multi-lingual support for your e-commerce project?
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We only need to support one language
We need to support multiple languages, but it's not a high priority
We need to support multiple languages and it's a high priority
We're not sure about our language support needs at this time
Do you offer different products or services based on geographic location or other criteria?
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Yes, we have different offerings for different markets or regions
Yes, certain products or services are restricted based on criteria such as age or location
Yes, some products or services are only available to certain customers, such as wholesale or bulk buyers
No, all products or services are available to all customers regardless of location or other criteria
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Markets Total
How would you rate your ability to customize and configure your e-commerce products and services based on your customers' needs?
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Completely custom (highly configurable)
Some limited configuration options
Completely standard without any options
How complex is your product pricing model?
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Completely custom
Pricing by account or quantity ordered
Standard pricing that doesn't change
How do you currently manage your product/service catalog?
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We have some product/service information in digital format, but it's not well-structured or easily accessible
We currently manage our product/service information in a paper-based format and need to digitize it for ecommerce purposes
We have a digital product catalog or ERP in place that manages our offerings
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Products Total
How are your products and services currently sold to customers?
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All sales must move through a sales rep or team
We prioritize a high-touch sales approach over e-commerce self-service
Our sales team provides support to customers, but ultimately customers don't have to buy through the sales team
We prioritize e-commerce self-service over a high-touch sales approach
How do you currently fulfill orders?
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We have a mix of inventory on hand and on-demand manufacturing
We have inventory on hand that is managed by our internal systems
We build everything as orders come in
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Sales Process Total
Do you have experienced development and IT teams in-house to support complex e-commerce technology and integrations?
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No, we have no in-house IT support
Yes, we have a few individuals who manage specific tools
Yes, we have a full team dedicated to this
Do you have existing tools, technologies or platforms in place that support hosting your e-commerce solution or that your organization requires?
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No, we do not have in-house systems and no strong preferences of technology
Maybe, we're unsure what is required and do not have a strong technology requirement
Yes, we have robust technology capabilities and a strong requirement for preferred technologies
How does your e-commerce platform interact with your website?
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We don’t have a website
It is integrated into our existing website
It is on a separate website solely for e-commerce
Do you have centralized customer data management in place?
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We have no existing customer data management tools
We have some customer data in each system that customers interact with, but it's not centralized
We have highly structured and managed customer data across our organization
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Technology Total
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